Compare various types of information systems Assignment

Compare various types of information systems - Assignment Example A connected term is call centre, a place that patrons call to place orders, amid many other things. The World Wide Web provides the likelihood of a new, fairly cheap, and effectively average user interface to assist desks and also to call centers and seems to be influencing further computerization in help desk service (Bruton, 2002). According Bruton (2002) an average help desk provides a single point of contact for users to get help. Usually, the help desk deals with requests by utilizing help desk software, or issues tracking system, which facilitates the help desk operators to keep track of the user requests utilizing identifier, easily find solutions to frequent questions, prioritize cases, and so forth. Bigger help desks make use of distinct levels to manage distinct types of requests. The first-level is normally established for answering likely the most frequent questions, or for providing answers that traditionally belong in a knowledgebase or FAQ. There are various desktop mo dels to select from, but it quite difficult to be in a position where External IT cannot offer you with the level of support you require. Full Business FlexSupport This the Support plan which a couple of years ago increased the service bar in the IT outsourcing industry. Full Business FlexSupport offers any business the alternative of positing a Held Desk ticket online. On those rare situations when the problem needs a intense level of professionalism the ticket can escalated to LevelTwo (Bruton, 2002). Escalation FlexSupport This is the plan for organizations that have an in-built Help Desk or an IT Director who can be on instant call. If the enterprise selects this option the IT technician will be offered a flexibility of handling off the baton and having External IT support of the organization at the time when the internal Help Desk is closed. Support in the cloud is not the same as typical IT support. It is extremely skilled and hugely dedicated area. For this rationale, the Sup port people at External IT are well all experienced. On the other hand, Automatic Ticket Routing is as well an alternative if the company has an in-built Help Desk (External IT, n.d.). Dedicated FlexSupport This hailed as one of the highest level of service. The organization will have a full-time Support-Engineer, or Engineers committed to the company’s detailed requirements. This service includes a direct dial alternative to an engineer. Limited FlexSupport This is the customer support for email and web applications only. The company will usually have the help with its portal Desktop, local Outlook configuring, Office Web Apps, amid other applications. Vendor-Identifying Vendor Options The DHCP plan for IPv4, RFC 2131, explains options that permit the end user to show its vendor variety, and the DHCP customer plus server to replace vendor-detailed data. Even though there lacks ban against sharing manifold replicas of these options in one packet, doing so would usher in vague ness of interpretation, especially if passing vendor detailed data for manifold functions. The vendor established by option 60 describes the version of option 43 that itself conveys no vendor identifier. In addition, the concatenation of manifold cases of the same option, needs by RFC 2131 and detailed by RFC [4], suggests that manifold duplicates of options 60 or 43 would not stay independent (Nydick & Liberatore, 2009). In some situations,

Research and Business Plan-based on my business idea Paper

And Business Plan-based on my business idea - Research Paper Example Actions done in the span of a few seconds may have great effect on someone else’s life. It is the driving factor in emergency cases. If immediate medical attention is not given particularly during life and death situations, a mishap could prove to be fatal. It is essential for a health care team to conduct necessary care and medical action to prevent the loss of life most especially during emergency situations. Much has been done to improve turnaround time in the medical field. Paramedics and emergency teams are well trained in ensuring swift and accurate handling of medical emergency cases. With this, the writers would like to introduce an innovation that would address challenges in establishing patient identity and medical history such that medical practitioners would no longer have to go through the motions of interviewing the patient or his companions/ relatives prior to implementing medical care. 911 Health Care Services Corporation is the driving force behind the 911 Eme rgency Health Care System, a product that aims to reduce the number of accidental deaths by providing instant medical history with just a scan of an eye. The objective of this product is to provide a secure product that will save lives without compromising identity. The management envisions eliminating the current turnaround time for administering emergency care services, and make patient identification as easy as it could be. The product will have a pilot launch in Massachusetts. Distribution will initially be limited to this state but management is looking at expanding to other cities and states, and eventually to other parts of the world. II. VALUE PROPOSITION Saving time and saving lives are the two value propositions of the product. 911 Emergency Health Care System aims to make patient identification quick and accurate, thereby resulting in fast and accurate administration of applicable drugs and health care. 911 Emergency Health Care System introduces the handheld retinal scan ning device to be used in recognizing patients. The device communicates with a software program where patient data is stored. Once a patient is scanned, the medical team handling the case may proceed updating the medical records to ensure that the next handling team will be supplied accurate medical information as well. The service provides physicians and patients with timely access to patient medical information to save lives. On the patient side, we want to assure him that with this device, his eyes will say it all – his identity, his medical needs and history. He would not have to worry about not being to divulge all information needed. This is important particularly in emergency situations, where the patient is alone or is unable to communicate due to his situation. On the medical team’s side, the scanning device will improve their response time for emergency situations. Giving appropriate medicine and health care is important, and they would not be able to do this without any patient background and information. III. PRODUCT FEATURES AND BENEFITS With 911 Emergency Health Care System, even patients with no identification papers will receive appropriate medical care. Other benefits of the product are as follows: Medical team will have easy access to the patient’s personal and medical information. They can also update the information accordingly. The product aims to reduce accidental deaths or health care errors The scanning device and software reduces paperwork